1. Introduction
EntegratorPro defines the processes for monitoring, detecting, classifying, and rapidly responding to security incidents within this IRP to ensure the security of its systems, data, and users. The plan is designed to comply with Amazon SP‑API security requirements and is implemented on a Kubernetes-based architecture with the latest technologies.
2. Scope
This plan covers the following incidents and assets:
- Incidents affecting Amazon Information and PII,
- Application servers, databases, Kubernetes cluster, and internal systems,
- Unauthorized access, data breach/leakage, malware, and service disruptions.
3. Incident Response Team (IRT) and Roles
- Incident Manager: Coordinates the process end-to-end; manages communication and approval workflows.
- Security Analyst: Detection, classification, root cause analysis (RCA), and evidence collection.
- DevOps/Kubernetes Engineer: Isolation, containment, remediation, and safe restoration of services.
- Legal & Compliance: Regulatory obligations and notification processes.
- Communications Owner: Handles stakeholder and customer communications (internal/external notification texts).
- Authorization Matrix: Production interventions are restricted by RBAC; dual approval (four-eyes) is applied for critical steps.
4. Detection and Monitoring
- Log Monitoring & Analysis: API access logs, application and infrastructure logs are collected centrally and subjected to anomaly detection.
- Automated Alerts: Alerts for unauthorized access attempts, failed login anomalies, unusual traffic.
- IDS/IPS and WAF: Detects suspicious network activities and request patterns.
- Security Audits: Access logs, Kubernetes network policies, and firewall rules are periodically reviewed.
5. Incident Classification and SLAs
- Severity Levels: Low / Medium / High / Critical
- Target Times (example):
- Detection → 15 min (Critical), 1 hour (High)
- Containment → 1 hour (Critical), 4 hours (High)
- Recovery/Normalization → 24 hours (Critical), 72 hours (High)
Note:
May be updated based on team capacity and incident type; announced in real-time by the Incident Manager.
6. Incident Response Process (Step by Step)
6.1 Identification
- Incident is identified through alerts, log analysis, or user/employee reports.
- Incident type and severity are classified; evidence is preserved without alteration.
6.2 Containment
- Unauthorized sessions are terminated; suspicious accounts are disabled.
- API keys and tokens are rotated; SP‑API credentials are revoked if necessary.
- Pod/Namespace isolation at Kubernetes level; network policies (NetworkPolicy) are tightened.
6.3 Investigation
- Logs, API requests, system events, and signature/telemetry data are analyzed.
- Affected data, systems, and users are identified; impact analysis is performed.
6.4 Remediation
- Security patches are applied; misconfigurations are corrected.
- Secure configurations (hardening) and additional control lists are implemented.
- Services are restarted/deployed with verified clean images.
6.5 Reporting/Notification
- Incident details, impact, and actions taken are documented.
- Incidents involving Amazon Information are reported to Amazon; [email protected]
- is contacted when necessary.
- If PII is affected, GDPR/CCPA and contractual notification requirements are fulfilled.
- Customer and stakeholder communications are conducted with approved templates.
6.6 Post-Incident Review
- Retrospective/RCA is conducted; Corrective and Preventive Actions (CAPA) are planned.
- Policies, runbooks, and training content are updated.
7. Evidence Management and Digital Forensics
- Timestamped evidence collection is maintained with chain-of-custody records.
- Only authorized personnel can access; evidence is stored encrypted with integrity controls.
8. Communication and Escalation
- A Communications Owner is assigned to coordinate internal and external communications.
- Immediate escalation to senior management and legal in critical incidents.
- Notification content to Amazon and customers goes through legal & compliance approval.
9. Compliance and Security Measures
- Encryption: AES‑256 at rest, TLS 1.2+ in transit.
- Access: RBAC, least privilege, multi-factor authentication.
- Network Security: Segmentation, WAF, IDS/IPS, firewalls.
- Audits: Regular security tests and audit activities.
10. Infrastructure and Technology (Kubernetes Focused)
- Container Security: Image signing, vulnerability scanning, and pulling only from trusted registry.
- Deployment: Automated test→scan→versioning→Kubernetes deployment via CI/CD; zero downtime principle is targeted.
- Observability: Centralized logging, metrics, alerts; image integrity and network policies are monitored.
- Secret Management: Kubernetes Secret and/or vault solutions; key rotation is policy-driven.
11. Tests, Drills, and Training
- At least annual tabletop exercises and technical response drills are conducted.
- Regular IRP training and on-call practices are implemented for teams.
12. Plan Review
The plan is periodically reviewed and updated according to changes in standards, Amazon requirements, and internal processes.
13. Contact
Email: [email protected]
Address: Celal Bayar University Technopark Manisa
Manage all your customer communications professionally and automatically with EntegratorPRO.
For support and detailed information, contact us: [email protected]